Facebook Timeline Switch is Today

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Facebook new timeline

Your time is up! The Facebook Pages are turning to the new Timeline format today. Whether you are ready of not.

Still not ready? Here are some resources to hopefully help you out:

Good luck!

Mad Men Talks Internet Marketing

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Mad Men Internet Marketing

Mad Men’s next season starts this weekend and a lot of people are very excited about it. To prepare for the premiere, I collected some of my favorite Mad Men internet marketing quotes…

“If you don’t like what’s being said, change the conversation.”
Don Draper

Don is such a SEO whiz. Every good company should be monitoring what people are saying about them, their products and services. You can use search engines, Google Alerts or a variety of social media monitoring tools to see what people have to say about you. If you don’t like what people are saying, change their perception or the conversation with your own content.

I have a colleague who’s company was under attack by a no name angry blogger. The claim was against my colleague’s company’s pricing. Instead of a counter attack, calling the blogger out for baseless claims or getting angry my colleague took the time to write a post and update his FAQ section with a more complete pricing breakdown. No matter how awful this person went about the attack, they obviously had a question or concern and maybe if they did other people did too. The angry blogger disappeared right after that. An angry retaliation would have made my colleague look worse. The high road got questions answered, new site content and was a great conversation starter for future customers.

“Have you been drinking?”
“The whole country is drinking!”

Trudy and Pete Campbell

My mother always said ‘If your friends jumped off a bridge, would you?’ Just because everyone else is using a social media site, writing about a particular topic or buying the new iPad, doesn’t mean you need to as well. Any time you are making decisions about marketing your business or using new tools, you need to make sure they are in line with your business goals. Sure, everyone is writing about Pinterest, but will that help you sell more software? Stick to your message, your goals and to what you are good at. When everyone else is done with the new thing, they will have wasted time and energy and you will have stayed on course.

“But that’s life. One minute you’re on top of the world,
the next minute some secretary’s running you over with a lawnmower.”

Joan Harris

Especially when you work in technology or the internet, there seems to be no ‘sit back and relax’ phase. The Internet and technology are changing at all times. Whether you finally got that top spot in Google or reached that goal, someone else will be coming up behind you and the game will change. There is not a ‘set it and forget it’ recipe for internet marketing. The results may not be as messy as a secretary running you over with a lawnmower but they can be serious. Content marketing, search engine optimization, social media marketing and paid search advertising are continuing efforts. To be successful you need to be in them for the long haul, not just long enough for the shininess to wear off.

“So, Mr. Draper, you haven’t had a physical in quite some time.”
“Yeah. I eat a lot of apples.”

Don Draper and his Doctor

Measure. Measure. Measure. For all of your internet marketing efforts, you should have goals and ways to measure your successes in place. Make sure those goals and your data points are aligned with your business goals. Measuring and reporting on how many Facebook fans you have really has little to no meaning. How many people come to your website from Facebook and become customers would be much more powerful information.

“Am I to entertain your ballad of dissatisfaction, or has something actually happened?
Because I am at work, dear.”

Lane Pryce

I am guilty of having Tweetdeck open all day on one of my screens. Do I NEED that constant flow of information to do my job? Probably not. What I have done is created some power lists in my account of really smart people, local people and a few searches that are important to me. I don’t need to read about every person’s complaint about the latest thing or pictures of what everyone is having for lunch. Turn off the distractions. Find a few sources to aggregate information for you and check those regularly (but not all day).

Is email your distraction? I know a lot of people that have found whole hours in their day by only checking email a few times a day instead of all day, every day.

Make a note of your biggest work distractions and see what you can do to alleviate them. The internet will always have content, tweets and updates – you will never be able to keep up with all of it.

“You want some respect? Go out there and get it for yourself.”
Don Draper

Many people I talk to are obsessed with what their competitors are doing. They want to do a Facebook contest because their competitor did, they want a YouTube music video because their competitors have one, they want to rank for a search term because their competitors do etc. In content marketing of any kind, original content will get you the links, tweets, rankings etc. that you want. Copying usually does little more than clutter the playing field.

Keep your eyes and thoughts on what you can do for you. Knowing what your competitors are up to is good but obsessing and copying won’t get you too far. Want coverage in your local paper or trade publication? Want more website visitors? Facebook fans? Search rankings? Then figure out how you are going to go out and get them. Don’t waste your energy on pouting because someone else got them.

“Listen, Pete, I need you to go get a cardboard box. Put your things in it. Okay?”
Don Draper

If a campaign you are trying, an agency you are using, a tool you are testing et. al, isn’t working – stop using it. In internet marketing, you start with assumptions, then you test if those will work. You can make adjustments for a awhile but then you need to decide if something is not working and stop doing it. The phrase ‘but we have always done it this way’ does not apply online. As I said before, the landscape is always changing.

Who knew Mad Men knew so much about internet marketing! Enjoy the premiere this weekend!

Mad Men photo: AMC
Mad Men quotes from Extra and Mad Men fan forum

Quick SXSW 2012 Takeaways

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SXSW 2012 - Billy Corgin, Angry Birds Space, BBQ and overflowing sessionJenika and I are just returning from SXSW Interactive in Austin, Texas. SXSW has grown so much over the years. The place where new technologies like Twitter and Foursquare got their big break is also known as Nerd Spring Break. Again this year, the conference was big, the official and unofficial parties were at capacity and the networking could not be beat.

We did the sessions, made it to a few big events, had our BBQ, had our Tex-Mex, spent some time in the Blogger Lounge and got to reconnect with some great people.

So here are MY 3 takeaways from SXSW 2012

1. The networking can’t be beat – My favorite reason to go to SXSW each year is to connect with people that I maintain a relationship with online. Everyone is there, in one place and you can grab a drink, some food or just sit and catch up in real life, person to person. Nothing beats it. Sure things like Twitter, Facebook, Foursquare etc. are great for keeping tabs on your favorite people but nothing beats sitting down with them on a couch for an hour and chatting. SXSW is so big, that everyone is there. Looking to catch a client, a vender, stalk an internet famous person, see an old friend? You might be able to do all of those and more at SXSW just due to its sheer size.

2. The next big thing can’t be determined AT SXSW – In my opinion, you aren’t going to come home with the ‘next big thing’ in your pocket after SXSW. Yes, hundreds and thousands of startups and apps are there selling their wares, yes, attendees probably download an average of 8 new apps just in the week they are there but… the next big thing will have to carry into the real world, not just on bustling 6th Street in Austin. The App I heard a lot about while I was there was Highlight. People were downloading it and talking about it all week. Much like Foursquare a few years ago, it was great in Austin with thousands of early adopters but it wasn’t quite as fun when I came back to winter time in Maine. We have to see what will work in our real lives.

3. I need an AMEX card – AMEX was in full force at SXSW. They threw a Jay Z concert, sponsored Wifi on planes in and out of Austin and had Foursquare specials at almost every spot to eat in town. To get into the Jay Z concert and to get the check-in deals on Foursquare, you needed to have an AMEX card. I almost had AMEX envy. I don’t know if is it working but I know people took notice and were talking about them a lot. Interesting to see how big brands come to play at SXSW. Some seem to step up and come to play, like AMEX, and others come with the same song and dance each year and it is tiring.

SXSW is a whirlwind. Some people say it has peaked and many think it is now too big but it is still a must attend to me each year. I always learn new things and I always get some quality time with some really great and smart people. The conference itself can be overwhelming but it is what you make of it.

New Facebook Timeline Means More Facebook Content Control

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New FB timelineFacebook unveiled the new business pages, aka Timeline, a few weeks ago. All pages can switch on their own now but will be forced to switch on March 30th. For a good recap of the new features, you can read this post from Inside Facebook – Timeline for Facebook pages: a complete overview of new features or Mari Smith’s Facebook Timeline for Business Pages – 21 Key Points To Know.

A few biggest things to note that may shake up your business page are:

  • No more landing tabs
  • No more differences in view for subscribers and non subscribers
  • No major calls to action allowed in new cover photos
  • You can no longer feed your blogs posts in through Notes RSS reader
  • New ability to ‘pin’ an important story to the top of the page

You will notice some other changes too as you get used to your new business page layout. One consistent theme I am seeing with the new Facebook changes is more control ON Facebook for all content. There are probably a lot of third party Facebook developers that are less than impressed with the new changes.

Facebook seems to want to encourage, if not ensure, that all content is created on Facebook and not imported from somewhere else. Even before the Timeline changes AdAge reported that:

… using a third-party application — like Hootsuite or Tweetdeck — to update your Facebook Page decreases your engagement per fan (on average) by about 70%”

The company behind the data speculated that there are four potential reasons for the lower engagement:

  • Facebook penalizes third-party API’s EdgeRank
  • Facebook collapses third-party API updates
  • Scheduled or automated posts have potential for lower engagement
  • The content is not optimized for Facebook

Now with the new changes, third party apps have even less control. As I said, it appears Facebook wants content to be created there and not farmed in from other sources that could be getting more traffic, more advertisers or more dollars from the content being made elsewhere.

Why the changes?

It could be because Facebook has gone public, it could be they didn’t like the direction and money third party apps were getting or it could just be to remind us of who is in charge on Facebook – Facebook.

I say this a lot when I am speaking to groups or our clients, when participating on social media, it isn’t about conforming the site to do what it is you want it to do. We as businesses, marketers and individuals actually need to learn to use the tool as it is intended to be used. These recent changes may be a rough reminder to many developers that were making money getting Facebook to do what they wanted.

Did you switch your Business Timeline yet? After the shock wore off, do you like it or hate it? Have you seen any changes in engagement on your page? How about on traffic to your site? Just curious.