This is an entry in our daily Internet Marketing Advent Calendar series. Each day your favorite marketing elves will focus on a new topic to get your internet marketing in order before the start of the new year.

Well, we are getting close to wrapping up our Internet Marketing Advent Calendar series and the year. This week we had our company and department wrap up meetings. We talked a lot about this year but even more about next year.

This year I, personally and professionally, made a few mistakes but with each mistake I make, I learn something. Making mistakes makes me better than I was before. We all make mistakes but what is most important is what we learn from them. If it wasn’t for mistakes, I wouldn’t be as confident that we were headed in the right direction.

Trying new things and failing fast in business

Try new things – My last job was run with the ‘this is how we have always done it’ mentality. New ideas were threatening. What if they didn’t work out?! Looking at them now 4 years later and things still seem about the same, except many of their customers have left. Of course you want to be dependable and stable but you also need to keep up with what your customers want, how they want information and knowing what is important to them.

Make mistakes early – If there is a new service, social network, product enhancement you want to try… try it early. Try it before the next guy does. Master it before everyone else is thinking about jumping on board. If it doesn’t work – you will know first and you can stop.

Trying something and failing can do more good than doing nothing – Don’t be paralyzed with ‘what ifs’. I am going to paraphrase (and butcher it) my friend Saul Colt says he doesn’t think we should listen to what everyone else does or says because everyone else is not remarkable. If you read the top 100 Twitter users’ posts about top 10 Twitter tips – you, at best, will be like them. To really stand out you need to be doing something different and better than the next person.

I am excited for 2012. I am excited to take what we have learned and apply it to making our company grow and I am excited, personally, to face on challenges and make some daring moves. I even look forward to a few mistakes I will have along the way. They keep me on my toes and make sure I am still growing as a person.

Read more from our Internet Marketing Advent Calendar series!

This is an entry in our daily Internet Marketing Advent Calendar series. Each day your favorite marketing elves will focus on a new topic to get your internet marketing in order before the start of the new year.

Collaboration is one of those things that I usually take for granted working in Internet marketing. It’s like the opportunity to learn new things – if we’re not always learning new things and collaborating on a daily basis, there’s no way we could keep up with all the changes on the web. But it’s easy to forget just how much collaboration goes into every project, and how important it is to the success of the project as a whole.

Last week the design and development staff at Hall got together after work to talk about new things we’re interested in, what we’ve been learning recently, and bounce new ideas off each other. It’s something small, but it makes a big difference over time and helps us build better websites for all of our clients.

Something that most people don’t consider in choosing a company to build their website is what happens once the work is finished. The web is always changing, and there are always new ways to do things better and faster (translation: cheaper) – so what happens once your site is built?

Maintaining your site is like getting your oil changed

A pretty common method is to wait until your website is so far out of date that you have to start from scratch, and some people are confused in thinking this is the best way to get your money’s worth out of a site. In reality, it’s a lot more like never getting your oil changed on your car and then buying a new one when it dies. Wouldn’t it be a lot easier to keep up with the scheduled maintenance and have a car that lasts?

One of the ways that we help our clients keep their websites from falling out of touch is by keeping them in tune with all the new things we’re learning. That means that the new things we’ll learn on a project next month will get passed on to all of our other clients with similar websites – even if their website was built a year or two ago. If they want to stay on the cutting edge, they don’t have to wait to rebuild their website from scratch – they can add in features over time to make sure they stay ahead of their competition.

Collaborating on a Drupal upgrade – Tim saves the day!

A few weeks ago, we had the task of updating a Drupal CMS site to the latest version of Drupal 7. Up to this point, there was no upgrade path for the main SEO module, which means all of the client’s SEO data would have been lost. In fact, anyone upgrading from Drupal 6 to Drupal 7 would be unable to migrate their SEO data (sidenote: it is estimated that well over 7 million sites use Drupal). Clearly this was a big problem, so we sat down and Tim wrote an upgrade path and submitted it back to the community for everyone to use. This was a lot of fun for us to do, but also had a lot of residual benefit for other members of the Drupal community as well as our clients who will eventually want to upgrade to Drupal 7.

Collaboration is a great thing for us, because it allows us to get better at what we do, pass on what we learn to our clients, and it gives us a great opportunity to save time so we can make every website and marketing plan better than the last. After all, Santa wouldn’t be able pull his sleigh with out help from Olive, the other reindeer, would he?

Read more from our Internet Marketing Advent Calendar series!

This is an entry in our daily Internet Marketing Advent Calendar series. Each day your favorite marketing elves will focus on a new topic to get your internet marketing in order before the start of the new year.

Yesterday I completed my 2011 New Year’s Resolution!

Did you have a resolution this year? Did you complete it? Are you thinking about a new resolution for next year?

Last year, right around this time, I resolved that in 2011 I would start running again. I had gotten out of my normal work out routine and I knew I needed to do something that would be more of a long-term solution, so I committed to completing one 5k each month for the entire year.

I was nervous about this resolution because it was a year-long commitment; it felt big. But I started sharing my resolution with my friends and my family and most everyone seemed supportive. There were a few people who thought I was crazy and I am sure thought I would do it for a couple of months and then just stop. But it was also those people who gave me a little extra fire, like I had something to prove.

I quickly signed up for my first 5k in January so I couldn’t change my mind. I showed up and I finished. I felt good about that because I knew that I had already started reaching my goal. My time wasn’t the best and I walked a lot of it, but I had completed a 5k!

It’s like starting anything, whether you want to start using social media or start a blog, sometimes you just have to start. Then once you’ve started you can assess what you need to do to get better.

If you’re going to set some goals next year here are some things I that I learned that might be helpful:

• You need support. You need to have other people know what your goals are and believe in you. It’s hard to do it alone. If it weren’t for the familiar faces at the finish line or my running buddies I may not have pushed myself as hard. If you are setting goals for you and your team; make sure everyone is all on the same page.
• You need milestones. This particular resolution made it a bit easier to have milestones; I counted each month as a milestone. You can’t set a general goal, it needs to be specific and you need to understand when you’ll check in to assess where you are in accordance to the finish line. So if your goal is to have more revenue in 2012, decide how much more money you want to make and what dates you will check in to review whether you are on your mark or not.
• It’s a mental game. Just like most goals, it does require work to get there, but what I realized is that your head can sometimes be your biggest downfall. Maybe you’re not getting where you want fast enough or have had a fallback and then your brain does this, “Well, you’re failing or have already failed, so what’s the point with carrying on?” Most of the time this is when our New Year’s Resolutions fizzle out. But this is when you need to fight back and remember why you made that goal in the first place. Just like the end of a year marks a fresh start, remember that so does the end of a day. Sometimes I would get down on myself for not having the time to run between each monthly race and even during races sometimes I just wanted to stop and walk. But I remembered that I made this goal for a reason and that I had people that believed in me and it pushed me to carry on.
• Be proud of each step. Yesterday wasn’t the first time this year that I allowed myself to be proud of what I accomplished. I allowed myself to be proud every time I finished a race and completed a milestone. I was proud of myself the first time I ran the entire race without walking or when I beat my best time. It’s the small victories that led me to finishing my last race yesterday. Don’t wait until you have “succeeded” to be proud of yourself; be proud each time you make better decisions that will help you get closer to reaching your goal.
• You have to believe. There’s no point in making a goal for something that you don’t believe will be accomplished. You have to believe in yourself or, if you’re setting goals for your team, you have to believe in them. At the end of the day, I didn’t make the resolution for anyone else but myself, I needed to be my biggest supporter and I needed to believe that I could do it.

Are you thinking about your new year’s resolutions? What goals do you want to accomplish next year? Whatever they are, whether they are in business or personal goals, take into account the tips I noted above; stay committed and determined and be assured that you will complete your resolution. Good luck!

Enjoy more from our Internet Marketing Advent Calendar series!

Google+ announced on Monday that they are now allowing businesses and brands to create their Google+ pages. For information on Google+ for business, please see the list of resources below.

What I want to talk about is the importance of claiming your business name on sites like Google+. Like many of you, the launch of Google+ makes me anxious – another presence to manage, create content for and try to build an online community on.

No one is sure what will become of Google+, if it will defeat Facebook or exactly how it is going to relate to search results. What we do know is that they sure are going to try and with the forces of Google behind them, there will be some impact.

If you don’t have a content strategy yet for Google+ or know how you are going to integrate it into your other marketing efforts, it is still important to grab your business name on Google+ page for branding purposes. This is also important for other popular social media sites you may not be participating on yet.

At this time, anyone can create a business page for anything they want without proof that that are associated with that URL or entity. Big brands will soon have a verification process but for many of us that will not apply. So in theory, anyone can set up a page under your business name and URL. I doubt it will turn into the Wild West but it makes sense to protect your brand before an issue arises.

We probably have all heard by now the struggles some businesses have had getting control of Facebook pages and Twitter accounts set up by a fan, an enemy or a rogue employee. Let’s not let that happen with Google+ too. Setting up a Google+ business page takes a matter of seconds. Trying to reclaim your business name by complaining to Google or the page creator could take hours, days, or even months.

Not ready to fully participate yet?

If you are not ready to participate on Google+ yet, that is fine. Set up your page, fill in the fields allotted and let it rest until you are ready.

Depending on your corporate voice you could:

• Leave a first status update that you set up the page but are working on the best way to use this new space
• Update your status with other ways people can currently connect with you
• Post links of some of your best older content from your site or blog that could use new eyeballs etc.

There are plenty of options on how to start your Google+ strategy but the first and most important thing is claim your space and protect your brand. Also, with Google+ brand pages you can create multiple pages. If you have a popular event, product or service that should stand alone from your business page – you should claim that too.

Resources on Google+ for businesses:

• Upcoming Hall Webinar – What are Businesses Supposed to do with Google+?
• Search Engine Land – Google+ Pages Now Open For Businesses, Brands, Places & More
• Google Blog – Google+ Pages: connect with all the things you care about
• Mashable – Google+ Launches Branded Pages
• SocialFresh – How To Create A New Google+ Page And Connect It To Google Search

Photo credit: Elke.Fleing

The second day I spent at Inbound Marketing Summit did not disappoint – the day started out with a bang and ended on a high note. The biggest takeaways for me yesterday were based on the themes of relationships, relevancy, and change.

Enchantment to Create and Strengthen Long Lasting Relationships

First off, let me start by saying that Guy Kawasaki is awesome. He’s been in the business for a while, he’s super smart, he publishes great content, and I learned yesterday, he’s also great speaker. Yesterday he introduced the audience to “The Art of Enchantment;” also a book he has just recently written. Guy describes the idea of “enchantment” as “creating a relationship that is long lasting, mutually beneficial, and voluntary.” This sounds like the kind of relationship we desire; whether it be with a friend, a family member, your co workers, and even your vendors and clients. He explains that you can apply this idea of enchantment to starting a business, making decisions,  and creating long-lasting relationships. The three pillars of enchantment, as Guy defines are: to achieve likability, trustworthiness, and quality. This talk was great because it reminds us to shift our thinking from getting what we want and take the extra time to create a change that is mutually beneficial.

Takeaway: By becoming more enchanting, you will deepen your relationships.

Relevancy in the Context of Mobile

I had been looking forward to the panel discussing mobile marketing all day. I had seen Tim Hayden speak before and knew that this was a “must-see” session. Along with Tim, of 44Doors, were Rich Miner, a Partner with Google Ventures, and John Puterbaugh of Nellymoser, Inc. This panel did a great job touching on different aspects of mobile and insights into how it effects how we market to our customers.

The theme that I noticed right away was the idea of relevancy. During this session it was suggested that the mobile handheld device is the most intimate device that humans have ever had. I agree; I wake up and the first thing I look at is my cell phone, during quiet times or waiting in lines I look at my cell phone, I use my phone to connect with people, I use my phone to keep my calendar and my notes, and my alarm clock, my cell phone is the last thing I look at before I go to bed. So what does this mean for us marketers?

Mobile marketing offers us a huge opportunity; however, the gentlemen of this panel remind us, we will still market the way that we have been, but we can use the mobile medium to reach our customer base in an easier, faster, and more simpler manner. Our message, however, needs to be relevant to the mobile medium.

Best Buy was used as an example to describe this rule. Best Buy has QR codes on the little signs with the product details in their store. After scanning the QR code the mobile user is taken to a page that shows them the same exact information that can read on the product detail sign. What’s the point, right? However, below the product detail information is buyer feedback – now, this what we want when we’re shopping! Best Buy could do this better if they move the buyer feedback to be one of the first things a mobile user sees when the scan the code.

Takeaway: Keep relevancy top of mind when offering a mobile user experience.

Driving Change

Dan Heath, of BrightSight Group and author of “Switch: How to Change Things When Change is Hard” ended our time at Inbound Marketing Summit. I was skeptical at first, wondering how this session would apply to my job and the services we offer our clients. But the more Dan spoke, the more I started understanding that this idea of change could effect the roots of, not only business, but life choices in general, the more intrigued I was.  Dan acknowledged that as marketers our jobs are changing so fast and we need to keep up. But sometimes change is hard and we are resistant.

One of the things that stuck out to me was that many times when things aren’t working we pick it apart and dissect it and anaylze it without really changing what we’re doing. Dan suggests that instead of focusing on what is wrong, focus on what’s working and then try to clone that. I really like that idea; it shifts the way we solve problems. His session left me with a breath of fresh air and I look forward to digging into his book to learn more.

Takeaway: Switch the way you think about problem solving or making a change; approach it from a positive angle.

Thanks for letting me share and digest what I have learned the past few days. I am sure more inisghts will come up as I go through notes and if you have any questions about anything else that was presented at Inbound Marketing Summit 2011 please tweet me!

Greetings from Inbound Marketing Summit 2011!

My brain is already crammed with lots of great takeaways from this conference and I still have one more day to go! I thought the best place to start digesting some of what I am learning and hearing is right here on this blog – to share with you!

The biggest takeaways from yesterday are things that we talk about on this blog and in our webinars; what I believe is the future of online marketing. The first is the idea of differentiating yourself from your competition by embracing the uniqueness of your company and the second is offering a personalized online experience with your audience in all the stages of the buying and customer cycles.

Being Different is Hard

Yesterday morning, Youngme Moon started the conference off with one of the most thought provoking sessions of the day. Youngme is the Senior Associate Dean at Harvard Business School and author of “Different: Escaping the Competitive Herd“. She presented the importance of differentiating yourself from your competition. She explains that as we try to keep up with the competition, we end up conforming and becoming more like them. The way to do this, she told us, is to embrace what is different about your brand and don’t be afraid to say “no” when everyone else is saying “yes”.

Youngme talked about Ikea; a huge brand that people LOVE. We all know that Ikea is different, it has a unique shopping experience, the store offers a restaurant, and childcare; what other furniture store does that? People LOVE this store and they tell Ikea how much they LOVE the store but they also offer feedback telling them if they could be a little bit more like XYZ Furniture Store they would love it even more. Youngme explains that by offering something less, Ikea is giving customers more. Ikea is really creating a loyal fan base where they see Ikea as irreplaceable; there is no substitute.

Similar case studies were shared that described different companies’ visions to really stand apart from the competition, be proud and profitable while being different. Although it’s hard and sometimes uncomfortable, Youngme reminded us that in order to get some traction, it requires some friction. Differentiation comes from lopsidedness and from resisting the temptation to “over-listen” to customers. The hardest part of being different, however, is having an idea on how to be different.

Presenting Your Unique Qualities

The idea of presenting uniqueness also came up during a breakout session presented by Bret Peters, a Partner at Fig Leaf Software. He spoke of some case studies where the brand had a unique offer but chose a creative way to present that content to reach their individual marketing goals. One case study that really stuck out to me is how the American Association of Museums changed the way they presented their premium-only content. Previously, the user had no access to see what the premium content was unless they logged in first. To try an increase memberships, American Association of Museums created an internal Google Search and allowed all of their content to be searchable. However, if one of the results was distinguished as premium content, the user would navigate to a log in page. By making this change they saw an 8% increase in membership in the first month!

What makes your brand unique? Are you taking advantage of it and presenting it to your audience in a creative and captivating way? How are you differentiating yourself from your competition without conforming?

Personalization is the Future of Web

One of the sessions yesterday was “Inbound Marketing 2.0″ presented by Brian Halligan, CEO & Founder of Hubspot. He explained the idea behind Inbound Marketing 2.0 is really about creating a “Segment of 1″ as a web experience for each individual user.

At Hall, we talk a lot about developing unique content for all your different audience types. Once you are able to identify who you are talking to, you can speak more intimately to their needs and specific challenges, which, in result, can lead to improved conversion rates. Think about your website and what you know about the audience that visits it. Some people are researching, some are buying, some are even your current customers.

Brian used examples like Netflix and Pandora; where, once you’re logged in, you are given suggested music to listen to or movies to watch based on what you already like. These websites adapt to your own personal preferences. The experience offered makes the user more likely to continue to use these services because they make it easy to consume information that you like.

The idea of “personal experience” also reminds me of when I worked at Walt Disney and helped kicked off the “Year of a Million Dreams.” Throughout the year, cast members sought out a guest and gave them a “dream” or something special. Though it might have been something small like a free cast member pin, the experience was something unique to a single person or family, but made a memorable impact. This is what encourages word of mouth marketing and customer loyalty.

In all your marketing mediums; website, social networks, email, mobile, direct mail, don’t send one broad message. Segment your audience – get as granular as your data allows – be direct and speak to the individual needs of each segment. Think of your website as your “personalization engine” is how Brian Halligan put it. Not only will this likely improve conversions, this will also strengthen relationships between your brand and the customer. From brochureware to interactive experiences, personalization on the web is what we’re moving towards in the future.

What are some ways you can personalize the experience you are offering your audience? Are your sending targeted messages to the right audience?

Lots of good food for thought and I’m sure I’ll be thinking and blogging about these topics more in the future!

Yesterday I spoke to the Mid-Maine Chamber about Social Media for Business and I am putting the finishing touches on my Measuring Social Media presentation for Social Media FTW. Needless to say, I have been thinking a lot about measuring social media, web marketing and even SEO.

Before working at Hall, I worked for a large radio station group. Before the radio station, I worked for a small magazine. In those years of experience I don’t remember clients or advertisers asking for the ROI of their ad. It was just something they did. In the case of radio, they usually were happiest when someone came into their store and said ‘I heard your ad on the radio’.

So why the demand now on ROI for online marketing? I have a few ideas but I will stick to the point – Online marketing is more measurable than any other kind of marketing.

I am a numbers girl. I like them. I could drown in them and with online marketing you have more numbers than you know what to do with.

With web advertising, you can see exactly how many people clicked on your link, went to your landing page or converted on your site.

With SEO, you can see how many people searched for you, whether your ranking for key search terms rises or drops, how much of your website traffic comes from search engines, how many people are linking to your website and so much more.

Social media, the belle of the ball, is being falsely accused of being unmeasurable. There are lots of key data points you can measure in social media.

• Traffic to your site data
• Fan/Follower data
• How often people interact with your content
• How well some content performs over others

So where is all the worry coming from? These days we need to justify our cost and spend with actual results and not just hope. Find the data points that you feel are important to show success and start measuring!

Photo credit:

Photo credit: Tambako the Jaguar

In marketing lectures, webinars and keynote speeches you may hear the term ‘KPI’ a lot. In a recent conversation I had a colleague ask me what a KPI actually was and how I use them. So I thought I would talk about that here briefly.

KPI stands for Key Performance Indicator. A KPI is nothing more than data points along the way to help you determine whether or not you are reaching your goals. The key is that you are making progress on the way to a strategic goal.

KPIs are talked about a lot when we talk about measuring social media efforts. Since there is no Easy Button on measuring social media, each company needs to determine what success looks like for them with their social media marketing and determine what data points they are going to collect along the way.

A KPI is going to be different than a metric measurement. For example, let’s say you are trying to get more leads and you are going to do that by publishing a really informative eBook. If you are using Twitter to promote an eBook you are distributing – your number of Twitter followers would be a metric but the number of eBook downloads that were referred from Twitter would be a KPI.

There are zillions of things you can measure, especially in the world of online marketing. If you focus more on KPIs that are moving your bottom line or getting you to your goal – you will have a better assessment of how well your internet marketing campaign is going.