December 13th, 2008 by SEO Audio
This week we confronted New England’s raging ice storm to get a call in to balmy Georgia, where we talk to @Brent Leary, podcaster and blogger on the subject of Social CRM as well as co-founder and partner with the consulting/advisory firm CRM Essentials.
We talk about the implications of social media technology on the CRM process, and why the process of engaging and nurturing customer relationships is much more than software alone.
[audio:http://www.hallme.com/podcast/seo-audio-brent-leary.mp3]
