We have adopted non-certified ISO 9001 standards as outlined below:
- The quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs.
- The quality policy is understood and followed at all levels and by all employees. Each employee works towards measurable objectives.
- The business makes decisions about the quality system based on recorded data.
- The quality system is regularly audited and evaluated for conformance and effectiveness.
- Records show how and where efforts are processed to allow problems to be traced to the source.
- The business has created systems for communicating with customers about services information, inquiries, contracts, orders, feedback, and complaints.
- When developing new offerings, the business plans the stages of development, with appropriate testing at each stage. It tests and documents whether the product meets design requirements, regulatory requirements, and user needs.
- The business regularly reviews performance through internal audits and meetings. The business determines whether the quality system is working and what improvements can be made. It has a documented procedure for internal audits.
- The business deals with past problems and potential problems. It keeps records of these activities and the resulting decisions, and monitors their effectiveness.
Implementing ISO often gives us the following advantages:
- Creates a more efficient, effective operation
- Increases customer satisfaction and retention
- Reduces audits
- Enhances marketing
- Improves employee motivation, awareness, and morale
- Promotes international trade
- Reduces waste and increases productivity